Microsoft releases fix for data deletion bug

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The October 2018 Update changes this system utility to add the option to clean out your Downloads folder by simply checking a box, and that could be useful for some folks - if they want the folder to be given a spring clean.

"While we can not guarantee the outcome of any file recovery work, if you have manually checked for updates and believe you have an issue with missing files, please minimise your use of the affected device and contact us directly", Cable said, tendering an apology "for any impact these issues may have had on any of our customers".

Microsoft on Wednesday said it has identified and fixed all known issues in the Windows 10 October 2018 update and has begun re-releasing the key update.

After pausing the roll-out of a Windows 10 update that some users said was deleting their personal files, Microsoft says it has identified and fixed the issue - but it's not quite ready for prime time just yet.

"To help us better detect issues like this, today we have enabled a new feature in the Windows Insider Feedback Hub", stated the blog post.

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In a blog post, Microsoft said the affected population was low - "one one-hundredth of one percent" of people who installed the update experienced data loss, the company claims.

According to Cable, the root of the issue was new code that Microsoft implemented to remove duplicated known folders when Known Folder Redirection (KFR) is enabled.

As the October 2018 update was only made available for customers who actively checked for updates in Windows Update, the company says that "the number of customers taking the October 2018 update was limited". Again, this is because there's a redirection, but old files remain in their default location, because OneDrive only used the redirect for autosave (for example, in a c:\users\username\onedrive\pictures folder). The company has released Windows 10 cumulative updates to several previous versions of the operating system, including the April 2018 Update, Fall Creators Update, Creators Update, and the Anniversary Update. They should have only deleted the folders if they were actually empty!

Rather than immediately make the updated bits available to the public, Microsoft says it's limiting the initial release of this update to devices that are part of the Windows Insider Program. Still, if you lost any personal data after proceeding, be aware that Microsoft will offer free customer support online and at its retail stores.

For those who are affected, they should call Microsoft at +1-800-MICROSOFT or find a local number in your area.

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